Returns & Exchange

RETURN ELEGIBILITY:
  • Items must be returned in their original packaging with product tags attached.
  • Items must be unworn, unused, unwashed, and in their original condition.
  • The original receipt must be included with the return.
  • Only items purchased directly from House of Masnavi are eligible for exchange.
  • Exchanges cannot be processed based on personal preference.

If none of the above conditions are met, we regret to inform you that we cannot process any exchange claims, even if the items have been returned to us.

VALIDITY FOR EXCHANGES & RETURNS

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.