Shipping policy
Ordering & Shipping Information:
Please make sure the email address you provide us is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.
Please note in particular that:
- No Orders shall be accepted from persons under the age of 18.
- All orders are dispatched on next business day of placing the order. You can track your order with the tracking number that will be provided.
- Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have a large number of products on our website and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
- All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
- All prices are inclusive of UK VAT (but do not include delivery charges which will be added to your total prior to you placing your Order).
- We will not be able to process VAT refunds for international customers.
- Your payment card or Paypal account will be debited on dispatch of your items, but we may pre-authorise your card when you place the order.
Orders are submitted via the Website in the following way:
- Once you are ready to make a purchase, click on 'Add to Shopping Bag' to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking 'Checkout' to log into our secure servers to complete your Order.
- You will be asked for your email address to proceed. At this point, you do not have to create an account with us, but we require an email address to process your Order.
- If you have already registered with us, you may enter your sign-in details to access your account.
- You will be required to enter your delivery and billing address details if this is your first Order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
- If any delivery charges are payable these will then be added to the amount you will be charged. Before checking out, you must confirm you wish to make an Order and accept these Terms of Sale.
- Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to, however you can use a different shipping address.
- Once you submit your Order, we will usually then send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). At this point the contract between us ("Contract") is formed and we will process the payment details you have given to us to take payment for your Order.
- You will receive a further email from us confirming dispatch of the Product(s) to the shipping address you have requested.
- You should check each email for accuracy and let us know immediately if there are any errors.
- When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.
- If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from the HouseofMasnavi Website Customer Services.
- If you have any problems with your Order, please contact our Website Customer Service department at hello@houseofmasnavi.com
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Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully before checking out. Please see the section below for your rights to cancel.
Products
The images of the products on the Website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
Any products purchased must not be made available for resale.
Delivery
Please see our Delivery Charges for details of delivery times depending on your location. We will arrange for delivery of the products and aim to deliver your order by the timing for your selected delivery method.
Ownership of the Product(s) will pass to you on delivery.
PLEASE NOTE FOR YOUR ORDER
• Working days are Monday – Friday, excluding UK bank holidays.
• All International orders are tracked. We will send you an email once your order is on its way with a tracking link included.
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day. We will always aim to deliver your parcels in the time frames specified on site. If your order is late, please contact our customer services team for further assistance at hello@houseofmasnavi.com
• All our orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this, you will be informed by email.
• Unfortunately, we are not currently able to deliver to BFPO addresses and we have a few restrictions for PO Box Delivery.
• No orders for Norway or Switzerland can be delivered to a PO Box at this time.
• We will only charge you once per order, even if we send more than one parcel.
• Due to customs, legal, regulatory and certain practical restrictions applicable to international orders, some of our products may not be available for delivery to certain destinations outside the United Kingdom. We reserve the right to define which products may be shipped to your delivery country of choice.
• Please note that many countries have specific import restrictions on certain products of materials, and it is the responsibility of customers to check local customs regulations before placing an order for delivery outside the United Kingdom. HouseofMasnavi do not offer any assistance in this process.
• Please note that additional processing or administration fees may be applied by your bank or card provider.